
One of my first clients when I started my business was an internet startup. It was a smart idea and the guy behind it was gung-ho. So was I. But by the time he'd contacted me to write copy for the website -- which was essentially ground zero for the whole enterprise -- he'd already been working on his new business for months. A year later the site still wasn't up and in the end it never went anywhere.
What happened? He waited too long. The project got bogged down in technical issues. My client went back and forth with developers, designers and the writer trying to perfect everything in time for the launch date, which kept getting pushed back. In the end a couple of other startups launched with a similar idea and, though he probably had the idea first, my client now looked like the copycat with a me-too product.
This is not an isolated case. I'm feeling déjà-vu all over again with another client right now. She also has a brilliant idea but it's been in the works for over a year and it keeps expanding beyond the original focus. The website is still not ready and while I'll do whatever I can to help, I'm not feeling good about the odds.
When I first tried freelancing back in the early aughts, I had just been laid off and realized I needed to get a website up with my portfolio right away. With some programming help from my brother, I had the site up in three weeks. It wasn't perfect and it didn't have a lot of bells and whistles but it was elegant and featured what someone visiting the site needed to see most -- my work.
Granted my clients' websites were more complex than my portfolio site, but the underlying message cuts across any project large or small: GET THE SITE UP, get your Facebook page up, get your Twitter account up. A little shoe company had a line once, something about just doing it -- that would apply here.
A brochure or an ad lives forever once it's printed. If there's an error or you want to change the offer halfway through the campaign, you're up a creek. But funny thing about the online world: you can change stuff anytime you want -- but only if you actually have something up to begin with. Every day your site isn't live is one more day that customers can't discover you or buy your product -- and if they can't, your business is one day closer to being dead.
This isn't simply an online phenomenon. It's a people phenomenon. We all love to fuss, to analyze, to overanalyze, to change, to fix, to sleep on it, to ask for five, 10, 50 opinions. Great. Caution is good, it's the responsible thing to do -- to a point. But eventually, you need to make sure your parachute is safely fastened and jump out the motherf**king plane. Otherwise you're just going to watch everyone jump ahead of you, as you sit there cold, sweaty and nauseous.
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